Terms of Service
Last updated: April 2026
1. Acceptance of Terms
By accessing or using the SettleWell platform, website, or services (collectively, "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our Services.
These Terms apply to all users of the Services, including visitors to our website, partner attorneys and medical providers, and individuals who submit intake forms.
2. Description of Services
SettleWell provides a lead generation and case referral coordination platform that connects injured parties with personal injury attorneys and medical providers. Our Services include:
- Online intake forms for injured parties to submit case inquiries
- Lead qualification, scoring, and distribution to partner firms
- A client portal for partner attorneys and medical providers to manage leads, contracts, and billing
- Analytics and reporting tools for partner performance tracking
- Communication tools between SettleWell and its partners
SettleWell is not a law firm and does not provide legal advice. We are a marketing and referral coordination company. Any legal representation is provided solely by independent licensed attorneys.
3. Partner Accounts
Partner attorneys and medical providers must create an account to access the client portal. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately of any unauthorized use.
We reserve the right to suspend or terminate accounts that violate these Terms or that we believe pose a risk to the platform or other users.
4. Lead Referrals and No Guarantee
SettleWell provides qualified lead referrals based on our scoring and matching criteria. We do not guarantee any particular outcome, retention rate, settlement value, or return on investment. Past performance metrics referenced on our website are illustrative and not a guarantee of future results.
We replace leads that do not meet our stated qualification criteria, subject to the terms of your individual partner agreement. Specific replacement policies are governed by your signed contract with SettleWell.
5. Fees and Payment
Fees for our Services are set forth in your individual partner agreement. All fees are due as specified in that agreement. We reserve the right to suspend access for accounts with overdue balances.
6. Acceptable Use
You agree not to:
- Use the Services for any unlawful purpose or in violation of any applicable regulations
- Submit false, misleading, or fraudulent information through our intake forms or platform
- Attempt to gain unauthorized access to any part of the platform
- Interfere with or disrupt the integrity or performance of the Services
- Use automated tools to scrape, crawl, or extract data from the platform without authorization
- Violate any applicable bar association rules, HIPAA regulations, or other professional obligations
7. Intellectual Property
All content, features, and functionality of the Services — including text, graphics, logos, software, and data — are owned by SettleWell Marketing LLC and are protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.
8. Disclaimers
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SETTLEWELL SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY TO YOU SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO SETTLEWELL IN THE THREE MONTHS PRECEDING THE CLAIM.
10. Governing Law
These Terms are governed by applicable law. Any disputes arising under these Terms shall be resolved through binding arbitration or in a court of competent jurisdiction as mutually agreed upon by the parties.
11. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page. Your continued use of the Services after changes become effective constitutes your acceptance of the revised Terms.