Privacy Policy

1. Introduction

SettleWell Marketing LLC ("SettleWell," "we," "our," or "us") operates the website settlewellmarketing.com and the SettleWell CRM platform. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you use our services, visit our website, or submit information through our intake forms.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.

2. Information We Collect

Information you provide directly:

• Contact information (name, email address, phone number)
• Incident details submitted through intake forms (accident type, injury description, location, date)
• Insurance information (carrier name, policy status)
• Account credentials and profile information for partner portal users
• Communications you send to us via email or our messaging platform

Information collected automatically:

• IP address, browser type, operating system, and device identifiers
• Pages visited, time spent on pages, and referring URLs
• UTM parameters and campaign attribution data
• Session cookies used for authentication and security

3. How We Use Your Information

We use the information we collect to:

• Connect injured parties with appropriate legal and medical professionals
• Operate, maintain, and improve our platform and services
• Communicate with you about your inquiry, case status, or account
• Send service-related notifications and updates
• Analyze usage patterns to improve our services
• Comply with applicable laws and legal obligations
• Prevent fraud, abuse, and unauthorized access

4. Information Sharing

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• With partner attorneys and medical providers: When you submit an intake form, your information may be shared with one or more of our vetted partner firms or practices for the purpose of evaluating your case.
• With service providers: We use third-party vendors (such as email delivery, SMS, cloud storage, and analytics providers) who process data on our behalf under confidentiality agreements.
• For legal compliance: We may disclose information when required by law, subpoena, or other legal process.
• Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include HTTPS encryption for data in transit, access controls, and session-based authentication.

No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Health Information

Some information you submit through our intake forms may relate to your health or medical condition. We treat this information with heightened care and use it only for the purpose of connecting you with appropriate medical or legal professionals. Our partner medical providers may be subject to HIPAA obligations in their own handling of your health information.

SettleWell operates as a lead generation and referral coordination platform. We are not a covered entity under HIPAA, but we handle health-related information responsibly and with appropriate confidentiality measures.

7. Cookies and Tracking

We use session cookies to maintain authentication state for logged-in users. We do not use third-party advertising cookies or cross-site tracking technologies. You can configure your browser to refuse cookies, but this may affect your ability to use authenticated portions of our platform.

8. Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, or delete your data. To exercise these rights, contact us at the information below. We will respond within a reasonable timeframe.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised effective date. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: